FAQ

Simply choose your product, upload your photo, and provide any special details. We’ll handle the rest!

Typically 12-16 weeks, varying by design complexity.

Choose a clear, high-quality photo with good lighting that captures your pet’s personality. Multiple angles also contribute to perfect custom pet portraits!

Please refer to our Refund Policy.

Yes, we can ship our products to most countries. For more details, please see our Shipping Policy.

Express shipping (DPD, DHL, UPS) 5-12 business days.

International shipping(Royal Mail, DPD, USPS) 12-20 business days. For more details, please see our Shipping Policy

We can update your shipping address as long as you Contact Us with your new address before your order is shipped out. If your package has already shipped, we cannot guarantee your order will be shipped to the new address, but we will try our best.

We accept the following forms of payment: PayPal, Credit Cards, and Debit Cards (We accept all major credit and debit cards)

Yes, please find more details on our Wholesale Page or email us at petwoolove@outlook.com. We'll do our best to respond promptly, typically within 24 hours.

If the product doesn’t meet your expectations, let us know! We’ll work with you to make it right - whether that means adjustments, a remake, or a refund. Your satisfaction is our priority!

We offer a range of sizes, from small keepsakes to large pieces. Life-size options are also available.